You are aware, My Limo Ride provides on demand sedan car and limousine services. Driver startsdriving towards pick up point as soon as you accept them as your ride. So it cost us time and gas to get to you. Thus it is fair that drivers are compensated for the time spent.
My Limo Ride - Pre-Booking Cancellation Policy
Cancellation Policy: Cancellations are accepted by email firstname.lastname@example.org or fax 604-597-9047 only. If you fail to cancel before the time frames detailed below you will be charged in full for the order. 25% deposit on packages is nonrefundable.
✅ Domestic Airport Transfers: Minimum 12 hours prior to pick up time. No charge, if more than 12 hour notice is given.
✅ International Airport Transfers: Minimum 24 hours prior to pick up time. No charge, if more than 24 hour notice is given.
✅ Hourly Charters & Specials Tours: Needs minimum of 48 hours notice prior to pick up time. If you cancel between 24-48 hours remaining then we will charge 50% of the trip value. Less than 24 Hrs. full amount will be charged on your credit card. No charge, if more than 48 hour notice is given but any deposit paid is nonrefundable.
✅ Point to Point transfers: Need minimum of 24 hours prior to pick up time. If you cancel your trip between 12-24 hours then 50% of the trip value will be charged. Less than 12 Hrs. full amount will be charged on your credit card. No charge, if more than 24 hour notice is given.
✅ Cancelations for any packages are required minimum one month notice. If cancelled between 2 to 4 week We will charge 50% of the trip value and less than 2 week full amount need to be paid for less than two week notice. No charge, if more than 30 days notice is given but any deposit paid is nonrefundable.
Change Policy: We require all changes be received by phone or email minimum 2 hours prior to pick up time and are subject to availability. If a change cannot be accommodated and trip need to canceled then you will be charged in full for the order.
Termination of any trip: My Limo Ride reserves the right to terminate any trip without refund if the driver or dispatcher on duty feels that the client and/or party is Violating BC GOVT "No Drinking Liquor Policy" or putting the driver or vehicle in danger of injury.
Our On Demand cancellation fees are as follows.
Once car is dispached for on demand limo ride, we carge cancellation fees• $20 for Sedan Car SUVs Cancellation
• $35 for Stretch Car and Stretch SUV Limos Cancellation
If for any reason the driver can’t find you at the chosen pick-up location. Your ride willbe treated as a cancellation, and you will be charged cancellation fee above.If you feel Cancellation was a mistake and you had valid reason, please contact Customer service via email at email@example.com for a refund.